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FAQs

Toilet paper produced from virgin forest trees is one of the most wasteful products, destroying whole forests for a single-use product. Regular toilet paper devastates 27,000 trees a day, roughly 9 million a year and releases 65% more carbon emissions than bamboo toilet paper.  The chemicals in regular toilet roll contain chemicals that poison our waterways and damage marine life. Bamboo Bobbi is completely natural and free from bleach, chemicals, inks, dyes, scents and plastic.

WHY IS BAMBOO BETTER FOR THE ENVIRONMENT?

Bamboo is the world’s fastest-growing plant and is rapidly renewable. Bamboo plants grow very quickly, up to 3ft in one day and can be harvested within 3-5 years, in comparison hardwood trees take 30-60 years. Bamboo absorbs 5 times more carbon dioxide than trees and produces 35% more oxygen. Bamboo also requires no pesticides or fertilisers and only needs rainwater to grow.  

The raw bamboo comes from Chishui, Guizhou Province 5 kilometres from where our factory is located. This is around 180km from the port in Chongqing. We ship by sea freight to the UK. Sea freight is recognised as one of the most carbon-efficient methods of transport available. We transport to our warehouse by road transport using the UK’s Most Sustainable Delivery Company. We know that’s a long way away, so that’s why we calculate all our carbon emissions and offset our CO2 through ClimatePartner, they help us complete our corporate and product carbon footprint. ClimatePartner audits the results, validates the figures, and provides a tracking number to a database so the results can be accessed by third parties. We are proudly carbon neutral. 

WHERE IS BAMBOO BOBBI MADE?
IF IT'S MADE OVERSEAS, HOW IS IT TRANSPORTED TO THE UK AND DO YOU OFFSET THE CARBON EMISSIONS?
Bamboo Bobbi body green.png
WHAT DOES IT MEAN TO BE CARBON NEUTRAL?

Companies, processes and products become carbon neutral when they calculate their carbon emissions and compensate for what they have produced via carbon offsetting projects. Offsetting carbon emissions, in addition to avoidance and reduction, is an important step in climate action.   We have also made incremental changes within our business, like agreeing with the team to stop bringing in single-use plastic packaging and bottles, creating local recycling guides for the public, compiling monthly ‘transport to work emissions’ reports, and asking suppliers to eliminate unnecessary packaging. 

WHAT DOES FSC CERTIFIED MEAN?

It means that all of our bamboo comes from and is made with 100% Forest Stewardship Council approved forest-based materials. Our certificate gets renewed every year to make sure our bamboo forests, factories and their employees are still being looked after to the correct standard.

WHY AREN’T YOUR ROLLS INDIVIDUALLY WRAPPED?

It's unnecessary to use fancy wrapping or packaging this only adds weight and uses additional resources like water, bleach and inks. Plus it increases costs for customers. 

IS YOUR PRODUCT AND PACKAGING COMPLETELY PLASTIC-FREE?

Yes. Being plastic-free is very important to us, we believe it is completely unnecessary, we feel that paper is the most sustainable choice. 

CAN THE CARDBOARD BOXES BE RECYCLED?

Yes, they can. 

WHAT IS THE INNER CORE MADE FROM?

Recycled cardboard

ARE YOUR PRODUCTS VEGAN?

Yes. We don’t use any animal-derived ingredients. We also do not test on animals, and no animal testing takes place within our supply chain.

IS THIS BAMBOO THE SAME THAT PANDAS EAT?

No, the pandas eat a completely different species of bamboo.

IS BAMBOO BOBBI SUITABLE FOR SENSITIVE SKIN?

Yes. Bamboo is naturally soft, hypoallergenic, antibacterial and antifungal, free from bleach, inks, dyes, scents.

IS BAMBOO BOBBI PAPER SUITABLE FOR SEPTIC TANKS AND COMPOSTING TOILETS?

Yes. Our toilet paper has been tested and it breaks down just like any other toilet paper. it is suited to both of these systems.

WHAT IF I’M NOT SATISFIED WITH MY ORDER?

Just email us at sales@bamboobobbi.com and our team will respond within 1-2 working days.

WHY IS REGULAR TOILET PAPER BAD FOR THE ENVIRONMENT?
Faq
Cookies
cookies

Our website cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

Our cookies do not store information that could be used to identify you personally, such as your contact details.

We only use Strictly Necessary Cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

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A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your cart.

Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

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Analytical/Performance Cookies:

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies:

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies:

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

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The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

3rd Party NameAdditional Information

GoogleWe utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.

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You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.

What Will Happen If I Disable Cookies?

If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.

Payment and Security
Payment and Security

Credit Card Security Information

The Bamboo Bobbi Finance Team is charged with safeguarding our business and community from financial harm. This includes, but isn’t limited to:

  • Preventing fraudulent purchases

  • Investigating phishing emails

  • Responding to certain credit card disputes

  • Verifying the identity of certain sellers

Secure payments on Bamboo Bobbi

All credit card information sent to Bamboo Bobb is encrypted using an encryption password which encodes sensitive and personal information when a transaction is registered. Bamboo Bobbi stores no sensitive credit card information, only tokens returned to us by credit card our processors.

Bamboo Bobbi implements appropriate industry standards to protect other payment and personal information submitted to us, both during transmission and after we receive it.

How to select your preferred Payment Method

During the checkout process on the Payment page you will be able to select your preferred payment method. You will be able to see the payment methods available for you depending on your delivery country.

Now that the payment method is selected you can click 'Continue' to confirm your order details before clicking 'Proceed'.

Credit and Debit Cards

You can use any of the listed card types below to pay for your order:

  • American Express

  • MasterCard

  • Visa

  • Visa Electron

  • Maestro

For security purposes you may be asked to verify the transaction via 3DSecure authentication and this is in line with industry standards and complies with the regulation for PSD2.

3DSecure is authentication process which offers an extra layer of security to protect you whilst shopping online.

PayPal

Bamboo Bobbi offers an alternative secure payment method via PayPal. You can pay with PayPal without entering your debit or credit card details.

1. How can I use PayPal?

Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

2. Can I use PayPal without opening a PayPal account?

You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase.

Privacy Policy
Privacy Policy

We are committed to protecting the privacy and security of your personal information.

“Personal information” or “personal data” means any information from which an individual can be identified, either on its own or by combining it with other information the Company has.

The privacy notice describes how we collect and use personal information about you, in accordance with data protection laws.

It applies to all customers, clients, suppliers, shareholders, website users or any other individuals who are neither employed by the Company or applying for a position with us.

We may update this notice at any time.

The Company is the controller of any personal data we hold about you. This implies we are responsible for deciding how we hold and use that information and are required under data protection law to notify you of the information contained in this privacy notice.

We have appointed a Data Manager responsible for dealing with any issues relating to this notice, who can be contacted via email at: data@ihdryers.co.uk

The Company’s representative in the European Union for data protection matters is the Data Manager who can be contacted via email at: data@ihdryers.co.uk

It is important that you read this and any other privacy notices we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.

  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

  3. Relevant to the purpose we have told you about and limited only to those purposes.

  4. Accurate and kept up to date.

  5. Kept only as long as necessary for the purposes we have told you about.

  6. Kept securely.

What personal information do we hold about you?

We will collect, store and use the following categories of personal information about you:

  • Names and titles

  • Addresses, including physical, registered, invoice and delivery addresses.

  • Contact details such as telephone numbers, mobile numbers and email addresses.

  • Registration details such as Company Registration Number

  • Tax status information including Company VAT and EORI?

  • Bank account details including Sort Code, Account Number, Account Name of our suppliers

  • Information concerning your financial standing and credit worthiness of customer who want to open accounts with us and those who are paying through monthly finance.

  • Information extracted through Google analytics

  • Information about your use of our website

Sensitive Data

We do not anticipate needing to collect, store or use “special category” (more sensitive) personal information, which implies information about your

  • Racial or ethnic origin

  • Health

If this changes, we will inform you and, where required by law, obtain your clear consent before doing so.

How do we collect your personal information?

We collect personal information about customers, clients, suppliers, website users and others, either directly from the individuals themselves or sometimes from a third party such as a credit bureau.

We will collect additional personal information in the course of our service-related activities throughout our relationship with you.

How will we use personal information?

We need all the categories of information listed above (under ‘What personal information do we hold about you?’) mainly so we can;

  • Perform our contract with you; and

  • Comply with our legal obligations

We will use your personal information to pursue legitimate interests of our own or those of third parties, provided your own interest and fundamental rights do not override those interests. The situations in which we will process your personal information include:

  • Determining the terms on which our relationship can develop to a formal contract

  • Administering our contract with you

  • Providing you with a quote, proposal or estimate of our service offering

  • Identifying you and your account with us

  • Invoicing you and allocating payments

  • Paying you or receiving payment from you

  • Managing and planning our business, including accounting and auditing

  • Contacting you regarding past, current or future business

  • Conducting performance (service level) reviews, managing performance and determining performance requirements

  • Using Google Analytics for the measurement, collection, analysis and reporting of web page data for purposes of understanding and optimizing web page usage.

  • Establishing your credit worthiness and the granting of responsible credit if appropriate

  • Interacting with customs, border control or other government agencies as part of our working relationship with you

  • Establishing, pursuing or defending legal claims

  • Complying with laws and regulations including customs laws and health and safety obligations

  • Preventing fraud

  • Monitoring your use of our information and communication systems to ensure compliance with our IT terms of use and policies

  • Safeguarding network and information security, including preventing unauthorised access to our computer and electronic communications systems, and preventing malicious software distribution

  • Conducting data analytics studies to review and better understand our service levels and product delivery

Some of the above grounds for processing will overlap and some processing of your personal information may be based in several grounds.

Refusal to provide personal information

If you refuse to provide certain personal information when requested, we may be unable to comply with our legal obligations or perform the contract we have with you or are trying to enter into with you (e.g. to provide you with our products and services). We will notify you at the time if this is the case.

Change of purpose

We will only use your personal information for the purpose for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for a different purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, where this is required or permitted by law.

How we use sensitive personal information

We may process special categories of personal information in the following circumstances:

  1. In limited circumstances with your explicit given consent.

  2. Where we need to carry out our legal obligations and in line with our data protection policy.

  3. Where it is needed in the public interest

  4. If processing relates to personal data which has been made public by you

Consent needed?

In limited circumstances, we may approach you for your written consent to allow us to process certain particular sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so you can carefully consider whether you wish to consent. We do not need your consent if we use special categories of your personal information in line with our written policy to carry out our legal obligations or exercise specific rights in accordance with the law.

 

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making using your personal information if:

  1. the automated decision-making is necessary to perform our contract with you and appropriate measures are in place to safeguard your rights; or

  2. in limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

We will only make an automated decision about you on the basis of any particularly sensitive personal information if:

  • we have your explicit written consent or

  • the processing is justified in the public interest, and

  • we have also put in place appropriate measures to safeguard your rights.

Sharing your information

We may need to share your personal information with third parties, including government or regulatory authorities, third-party service providers and partners of Bamboo Bobbi, so we or our partners can supply you with our products and services.

Where we do share your information with third parties, they will be under binding contractual obligations to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the UK and European Economic Area (EEA), but if we do, any such transfer will be subject to the necessary legal measures for safeguarding that information.

Why might we share your personal information with third parties?

We will share your personal information with third parties:

  • where required by law,

  • where it is necessary to administer the working relationship with you, or

  • where we have another legitimate interest in doing so.

All our third-party service providers and partners are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes - they are only permitted to process your personal information for specified purposes and in accordance with our instructions.

Data Security

We have put in place:

  • Appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Details of these measures are available upon request.

  • Procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We also restrict access to your personal information to those of our employees, agents, contractors and other third parties who have a business need to know, and on the basis that

  • they will only process your personal information according to our instructions; and

  • they are subject to an enforceable duty of confidentiality

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Cross-border transfers of data

Data protection laws restrict transfers of personal information to other countries unless certain conditions are met. However, we will only transfer your information to fulfil our contact and working relationship to you. In this case, your data will be transferred across border to fulfil your order and ensure that your goods are accurately delivered to you.

How long will we keep your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you no longer have any relationship with the company, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

Updating your information

It is important that the personal information we hold about you is accurate and up-to-date. Please let us know if your personal information changes during your working relationship with us.

Your rights in connection with personal information

Under certain circumstances, you have the right by law to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  • Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you if, for example, if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer or portability of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Manager at data@ihdryers.co.uk

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, if your request for access is clearly unfounded or excessive, we may charge a reasonable fee or refuse to comply with the request.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Internet cookies

We use cookies on our website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website

Some cookies are required to enjoy and use the full functionality of this website.

Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are for Feefo (customer review), Google analytics tracking, and our website back office.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the intelligenthanddryers domain.  If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites.  Read the site’s data protection and privacy polices fully.

Email marketing messages & subscription

In compliance with GDPR we will use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We will only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send will be in accordance with the GDPR and the PECR. We will provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. Instructions on how to unsubscribe or manage your preferences will be available on any marketing message.

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In the limited circumstances where we have relied on your consent for the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw that consent at any time. To withdraw your consent, please contact our Data Manager at data@ihdryers.co.uk . Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis in law for doing so.

Questions and complaints

If you have any questions or complaint about this notice or how we handle your personal information, or any requests to exercise your rights in relation to your data, please contact our Data Manager at data@ihdryers.co.uk.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Details of how to make a complaint are available on the ICO website at https://ico.org.uk/

Changes to this privacy notice

We reserve the right to update this privacy notice at any time. Any changes we may make to this notice in the future will be posted on this page, we recommend that you check this page from time to time to take notice of any changes we make, as they are binding on you if you provide us with information after such a change has been made. We may also notify you in other ways from time to time about the processing of your personal information.

Delivery and Returns
Delivery and returns
terms and conditions

Delivery

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  • Orders placed on business working days (Monday - Friday) before 15:00 will be dispatched to arrive during the next business working day(s).  This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30.  E.G. an order placed on a Friday before 15:00 requiring guaranteed next day will be dispatched to arrive the following Monday.  If you are requiring a weekend delivery you will need to select the relevant delivery method before 15:00 on a Friday.

  • Orders placed on non-business days (Saturday and Sunday) will be processed on a Monday (except Bank Holidays) and treated as an order placed Monday before 15:00. This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30

  • Please note that all orders that require international deliveries outside of the UK, including Republic of Ireland, will be subject to an international delivery charge, which will be added to your order once the delivery address has been entered at checkout. Our international delivery charge only applies to deliveries inside the EU zone 1-3. Anything outside of this may require a separate transportation quote. You will be contacted in this instance. 

  • The products will be delivered to the address you give when you place your order however we reserve the right not to make deliveries outside of the United Kingdom.

  • Please help us deliver your order as efficiently as possible by providing a telephone number (preferably a mobile number) and direct email when placing your order on our website. This way our parcel carriers can contact you, should they need to, on the day of your delivery. Also, the telephone number and email are required for Customs and providing one will speed up clearance and delivery of your parcel - this is particularly important for our customers outside the United Kingdom.

For more information on delivery, please see our terms and conditions.  

Returns Policy 

Here at Bamboo Bobbi we are confident that our products will exceed expectations, however, if you feel you have a valid reason to return the hand dryer(s) or other products please contact us in the first instance to receive a unique returns number. Email sales@bamboobobbi.com

Within the 90-day period you have the option to return the goods by your own method. However, responsibility for the goods is yours until it/they arrive back to Bamboo Bobbi as is the cost of returning the hand dryer(s), we therefore urge you to use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods Bamboo Bobbi reserves the right to seek compensation. We shall not charge you for delivery out of the hand dryer(s) if delivery is arranged by yourselves within 90 days.  

Your return will be processed within the next working day after the package arrives back at our warehouse.  

If you fail to take reasonable care of the hand dryer(s) before they are returned to us and the result is damage or deterioration, we will seek damages from you for the reduction in value. 

After 90 days have passed, you will no longer be entitled to return your hand dryer(s), unless it/they is/are defective.  

This does not affect your consumer rights. We reserve the right to impose restocking charges relating to the items that are non-defective.   

If you would like to return a hand dryer after this 90-day cooling off period, there will be an extended period for wholesaler for up to 14 days to return good after which we will arrange collection from you using our courier service of choice. You will be charged for the delivery of the hand dryer(s) out to you as well as the cost of collecting the hand dryers. The amount will be made aware to you before collection is arranged. We reserve the right to impose restocking charges relating to the items of up to 25% of the purchase value. 

Return of goods that are not faulty after 90 days, in addition to 25% restocking fee, will incur a 2.5% handling charge in addition to the delivery and collection charges if the goods were paid for using a credit or debit card. This is to compensate for the charges we will incur for processing and refunding the payments. 

If we are arranging collection of your return product, we will let you know the date this will happen. If when the courier arrives the product is not available to be collected, we will charge you a failed collection charge of £15 ex VAT. Therefore, please let us know if the hand dryer will not be available to collect on the stated day allocated to you. 

For more information on our Return Policy, please see our Terms and Conditions

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Terms and Conditions

These Conditions of Sale and Terms of Business govern the sale of products by Bamboo Bobbi  to you. Please read these conditions carefully before placing an order withBamboo Bobbi By placing an order with bamboo bobbi, you signify your agreement to be bound by these conditions.

 

 

1. GENERAL

1.1 This website is owned by Intelligent Facility Solutions Ltd, a company registered in England (company number 8301680) registered office at 7 Riverside Court, Don Road, Sheffield, South Yorkshire, England, S9 2TJ. (“we”, “us”)

Intelligent Hand Dryers UK is a trading name of Intelligent Facility Solutions Ltd

1.2 By purchasing any products and by using this website you acknowledge that you agree to be bound by and comply with these Conditions of Sale and Terms of Business

 

2. OUR CONTRACT

2.1 The placing of a product on our website is an invitation to accept offers for such product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged).

2.2 Your order is an offer to Intelligent Hand Dryers UK to buy the product(s) in your order. When you place an order on this website to purchase a product from Intelligent Hand Dryers UK, we will send you an e-mail confirming receipt of your order and containing the details of your order as well as a VAT receipt (the " invoiced.pdf ").

2.3 The Order Confirmation E-mail (the " invoiced.pdf ") is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.

2.4 Any order (accepted or not) is subject to the availability of the product. If the product becomes unavailable prior to delivery we will then notify you within 14 days of acceptance of your order and give you the choice to cancel the order and receive a full refund or the choice to select an alternative product. If payment has been taken for the product and you have cancelled the order, we will issue a refund within 14 days of receiving notification of cancellation of your order. If you choose an alternative product these terms still apply. If payment has been taken for a cancelled order we will refund any overpayments. Any underpayments will be taken before we ship the item(s).

2.5 In the event an item has been incorrectly priced due to an error, we will notify you within 14 days of accepting your order of the correct price by email and we will give you the choice of either purchasing the product at the correct price or cancelling the order. If payment has been taken for the product and you cancel your order we will, on return (if the item has been sent out) issue a refund within 14 days of such return or notice of cancellation (where no product has been sent out). If only some of the products you ordered are mispriced that will not affect the order in relation to any products which were priced correctly and we will deliver these products to you in accordance with these terms.

2.6 Your contract is with Intelligent Hand Dryers UK. Without affecting your right of cancellation set out in section 4 below, you can cancel your order for a product at any time before we dispatch the order.

2.7 You consent to receive sales invoices electronically.

2.8 By placing an order with Intelligent Hand Dryers, you give permission for the contact details, including name, company, invoice address, delivery address, telephone number and email address that you provide, to be given to our nominated dispatch teams (warehouse and drop shipping) and 3rd party courier services to make sure your order is processed and delivered successfully. 

 

3. DELIVERIES

3.1 The products will be delivered to the address you give when you place your order however we reserve the right not to make deliveries outside of the United Kingdom.

3.2 Please note that all orders that require international deliveries outside of the UK, including Republic of Ireland, will be subject to an international delivery charge, which will be added to your order once the delivery address has been entered at checkout. Our International delivery charge only applies to deliveries inside the EU zone 1-3. Anything outside of this may require a separate transportation quote. You will be contacted in this instance.

3.3 Risk in the Products passes to you when the Products are signed for at the delivery address stipulated in your order. We accept no responsibility for any damage or loss to the Products after risk passes. If for any reason you need to change the delivery address after the original delivery address has been given to us, we cannot take responsibility if the goods are delivered to the original delivery address.  We will do our utmost to make sure the change of address is passed on to our couriers however because we use 3rd party couriers we cannot guarantee they can change the delivery address once the order has been processed and/ or is in transit.  We cannot accept any responsibility for loss if the order has been delivered to the original delivery address due to this, even if we have had confirmation from the 3rd party courier of the change being made.

3.4 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" any damages MUST be notified to Bamboo Bobbi within 24 hours of delivery

3.5 We will inform you as soon as possible after acceptance if we are unable to deliver the Products to you on the date specified by you and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable to you for any losses you may have for any delay in delivery and time of delivery shall not be of the essence of the contract.

3.6 If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:

a. Store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage;

b. Sell the Products at the best readily obtainable price and either:

i. where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; or

ii. Where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

3.7 We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions.

3.8 We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.

3.9 If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.

3.10 All products will have a standard estimated delivery time stated in their description. Please check the individual product page to make sure Next day delivery is available before choosing this delivery method. Please note we do our utmost to make sure delivery is within these time frames however they are only estimates. Unless there are unforeseen circumstances, or a specific item which has a longer lead time, an order placed before 3pm on a business working day (Monday – Friday) should be dispatched the same day and arrive in the next 1 – 2 business working days. We cannot guarantee this however

3.11 Orders placed on business working days (Monday - Friday) before 15:00 will be dispatched to arrive during the next business working day(s).  This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30.  E.G. an order placed on a Friday before 15:00 requiring guaranteed next day will be dispatched to arrive the following Monday.  If you are requiring a weekend delivery you will need to select the relevant delivery method before 15:00 on a Friday.

3.12 Orders placed on non-business days (Saturday and Sunday) will be processed on a Monday (except Bank Holidays) and treated as an order placed Monday before 15:00. This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30

3.13 Please be aware that for repeated delivery attempts organized by yourself with the courier company outside of the "normal" delivery schedule from Intelligent Hand Dryers UK you may be charged an additional fee to cover the re-delivery.

3.14 We would ask that you check over the product/s on delivery and if damaged please make the courier aware, by writing on docket / hand held computer.

3.15 The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery', any insurance claims against the courier for damage in transit will be void.

3.16 You shall then give Bamboo Bobbi an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods.

3.18 Items you order from Bamboo Bobbi may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

3.19 Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you place your order.

3.20.1 Click and collect collections are made at 3rd party partner companies. By selecting this option, your data and order details will now be sent to the relevant company and address to make an easy collection and identification for you.

3.20.2 As well as the conditions set out in section 4 all click and collect orders are subject to stock availability. We will aim to ensure that click and collect orders are available for collection from the nominated store within the time period you have stated. Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.  Also, please check your selected Stores trading hours as these may vary.

3.20.3 You will be notified if we cannot fulfil your request for collection on a certain date or time and an alternative date or product will be provided. Please see “2. OUR CONTRACT” for more information.

3.20.4 Please bring your order number when you arrive to collect your order.

3.20.5 All orders are subject to Bamboo Bobbi terms and conditions of sale located on this page headed “Terms and Conditions”.

Extra Items Delivered

If, by mistake we supply you with extra items you have not ordered or paid for you must notify us immediately. We may ask for you to return the goods back to Bamboo Bobbi, if we do we will nominate a courier or service to use, we will refund postage costs for the nominated service only.

If you are unable to return the goods by our nominated service we may be required to collect the goods from you, we will notify you of a date when these items will be collected and will assume unless told otherwise that the collection address will be the original delivery address, should the collection fail due to you not being available you will be liable for the costs involved for the failed collection and subsequent collection attempts.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

 

4. RIGHT OF CANCELLATION

Here at Bamboo Bobbi we are confident that our products will exceed expectations, however, if you feel you have a valid reason to return the hand dryers(s) please follow this simple procedure.

4.1 You must contact Bamboo Bobbi within 90 days of receipt of goods that you would like to cancel your order in writing, either by e-mail to us or recorded delivery post.

4.2 Within the 90-day period you have the option to return the goods by your own method. However, responsibility for the hand dryer(s) is yours until it/they arrive back to Intelligent hand dryers UK as is the cost of returning the hand dryer(s), we therefore urge you to use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods Bamboo Bobbi reserves the right to seek compensation. We shall not charge you for delivery out of the hand dryer(s) if delivery is arranged by yourselves within 90days.

4.3 You are not obliged to specify the reason for your cancellation within the stated 90days period. We would however appreciate a brief explanation so that we can help to improve of offerings to customers in the future.

4.4. If you would like to return a hand dryer after this 90-day cooling off period, there will be an extended period for wholesaler for up to 14 days to return good after which we will arrange collection from you using our courier service of choice. You will be charged for the delivery of the hand dryer(s) out to you as well as the cost of collecting the hand dryers. The amount will be made aware to you before collection is arranged. We reserve the right to impose restocking charges relating to the items of up to 25% of the purchase value.

4.5 Please note after 90days have passed, you will no longer be entitled to return your products unless it/they is/are defective. See section 5. If you need to return yourproduct for defective reasons. This does not affect your consumer rights. We reserve the right to impose restocking charges relating to the items that are non-defective. Wholesalers are still able to return non-defective and uninstalled good to us after 90days for up to another 14days after informing us of the need to return, however, goods must still be brand new and resealable conditions in addition to which we reserve the right to charge restocking fee of 25%.

4.6 If you fail to take reasonable care of the hand dryer(s) before they are returned to us and the result is damage or deterioration, we will seek damages from you for the reduction in value.

4.7 If you pay for goods by credit card and cancel we reserve the right to take a small admin fee appropriate to the charges that we incur.

4.8 Please note, if we are arranging collection of your return product we will let you know the date this will happen. If when the courier arrives the product is not available to be collected we will charge you a failed collection charge of £15 ex VAT. Therefore please let us know if the hand dryer will not be available to collect on the stated day allocated to you.

4.9 This cancellation policy does not affect your legal rights for example, if goods are faulty or incorrectly described.

4.10 Return of goods that are not faulty after 90days, in addition to 25% restocking fee, will incur a 2.5% handling charge in addition to the delivery and collection charges if the goods were paid for using a credit or debit card. This is to compensate for the charges we will incur for processing and refunding the payments.

4.11 'Special' orders that have been made which are either for a non standard product not shown on our website or that have required special transportation arranging such as airfreight cannot be returned without paying the full costs of delivery, cancellation fees of 25% and administration. 'Special' orders are referred to as any orders where prior deposits have to be made to secure larger than typical orders or specialised items.

 

6. PRICING AND AVAILABILITY

6.1 All prices are exclusive of legally applicable VAT.

6.2 We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or telephone as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

6.3 Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

6.4 Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

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7. OUR LIABILITY

7.1 Bamboo Bobbi and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

7.2 Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability

7.3 Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

7.4 Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website

7.5 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7.6 We shall not be liable to you for any loss of profit; or loss of anticipated revenue; or loss of business; or any consequential or indirect loss

 

8. IMAGES

8.1 Product images are for illustrative purposes only and may differ from the actual product. All Bamboo Bobbi images are not intended to form part of any contract or warranty with our customers. Certain images and Videos on the website are owned by Bamboo Bobbio and are classed as intellectual property. The user is not permitted to use any of the IBamboo Bobbi website images for business use they are solely for illustrative purposes.

 

9. LINKS TO THIRD PARTY WEBSITES

9.1 The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Website are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party's website.

10.2 You are not permitted (nor will you assist others) to set up links from your own websites to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

 

10. ENTIRE AGREEMENT

10.1 These Conditions of Sale and Terms of Business represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Conditions of Sale and Terms of Business shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Conditions of Sale and Terms of Business are reserved by us.

 

11. FORCE MAJEURE

11.1 We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Conditions of Sale and Terms of Business arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

 

12. AMENDMENTS TO THE CONDITIONS OF SALE AND TERMS OF BUSINESS

12.1 We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale and Terms of Business at any time. You will be subject to the terms and conditions, policies and Conditions of Sale and Terms of Business in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale and Terms of Business is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale and Terms of Business is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

13. WAIVER

13.1 If you breach these Conditions of Sale and Terms of Business and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale and Terms of Business.

 

14. CHILDREN

14.1 We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only useBamboo Bobbi with the involvement of a parent or guardian.

 

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15. CREDIT ACCOUNTS

15.1 You may apply to us in writing to set up a trade account which we may grant or refuse in our absolute discretion. You will need to complete an Application for a 30 Day Credit Account Facility.  You will authorise us to take up references at any time from bank and trade sources given. We will make searches with a credit reference agency, which will keep a record of those searches and will share that information with other businesses. We may also make enquiries about the principal directors with a credit reference agency.

15.2 If we agree to allow you such an account you must pay for any Products ordered by you within 30 days of date of our invoice, unless another payment term has been agreed in writing. Time for payment is of the essence. If you do not pay on time we may (without prejudice to our other rights and remedies) suspend your account and/or withdraw the Trade Account in our absolute discretion at any time by notifying you in email.

15.3 If you fail to pay us any sum due pursuant to the contract, you shall be liable to pay interest to us on such sum from the due date for payment interest at the rate set out under the Late Payment of Commercial Debts (Interest) Act 1998.

15.4 All other terms and conditions stated above and below this section 17 are to be adhered to all credit accounts.

15.5 The Products are at your risk from the time of delivery.

15.6 Retention of title - Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of:

          15.6 a) the Products; and

          15.6 b) all other sums which are or which become due to us from you on any account.

15.7 We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.

15.8 Until ownership of the Products has passed to you, you must:

          15.8 a) store the Products (at no cost to us) separately from all your other products and products of any third party in such a way that they remain readily identifiable as our property; and

          15.8 b) not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks

15.9 Your right to possession of the Products shall terminate immediately if:

          15.9 a) you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency or we have reason to believe that any of the above are likely to occur; or

          15.9 b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade.

15.10  You grant to us, our agents and employees an irrevocable license at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where your right of possession has terminated, to recover them.

 

17. CONTINUOUS AUTHORISATION

17.1 Goods can be purchased over 12 or 18 months on our website. The contract between the buyer and the seller (Intelligent Facility Solutions Ltd) determines that the goods are not owned by the buyer until the full payment stated on the invoice they receive has been paid. Customers must check the authorisation link they receive from Worldpay before agreeing to the continuous authorisation of their card for the agreed 12 or 18 month period. Please retain the order confirmation/original invoice as proof of the purchase price and monthly payment amounts. Failure to make the full payment in the agreed time period will lead to legal action to recover the owed amounts. Non-payment may result in additional admininstration charges resulting as a consequence of trying to recover the funds. It is the card holders legal responsibility to update card details if they change and ensure full payment is made. Non-payment will be logged against the company the goods were purchase against and the individual cardholder.

17.2 If you are not a Limited Company, therefore a sole trader, partnership, charity, individual consumer or equivalent we will need to obtain the following before you can enter into a pay monthly contract

A photographic ID

Proof of address

17.3 Paying monthly changes none of the other terms outlined. You cannot stop the payment in the event of a fault as this is not a service agreement, it is facility offered by Intelligent Facility Solutions through Worldpay to allow payments to be made over a longer period. The contract is the same as for a upfront transaction.

 

18.10 GOVERNING LAW

This Agreement shall be governed by English Law and the Company and the Customer agree to submit to the non-exclusive jurisdiction of the English courts.

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